Office Location

26248 US Hwy 19 N Clearwater, FL 33761
Phone: (727) 240-1133

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Terms of Sale

Orders (via online ordering system, telephone, fax, or in-person) for EmbroidMe Clearwater Co. products and services are subject to the following terms and conditions of sale. These terms and conditions of sale shall govern the sale of products and services from EmbroidMe Clearwater Co. to you and/or the company or organization you are authorized to represent ("You"). EmbroidMe Clearwater Co.’s performance is expressly made conditional upon Your agreement to these terms and conditions of sale.


The term “PO” refers to Purchase Order, also identified as “order”, is a buyer-generated document that authorizes a purchase transaction. A valid PO must be documented and executed. We reserve the right to modify the format and content associated to PO form at any time. 

The term “product” refers to any material product or arrangement of material products available from or through EmbroidMe Clearwater Co., including promotional marketing products and manufactured decorated apparels or any other authorized material product that is offered. We reserves the right to modify the content, type and availability of any product at any time.

The term “service” refers to any action of helping or doing work for, or arrangement of action of helping or doing work for, available from or through EmbroidMe Clearwater Co. including promotional marketing services, decorated-apparel related services or any other authorized action of helping or doing work for, that is offered. We reserves the right to modify the content, type and availability of any service at any time.

The term “Production Schedule” refers to all necessary processes and procedures  through EmbroidMe Clearwater Co. operations in order to deliver specified products within a PO.

Processing and Payment

EmbroidMe Clearwater Co. will process your PO as promptly as possible, in compliance with our internal processes, including but not limited to:
Your payment details must be verified before Your PO can be activated into Production Schedule. PO Form, artwork and merchandise must be complete and approved prior to being put on Production Schedule. All required approvals must be documented in writing. In case of telephone ordering, our team member who received your PO request shall document in writing your PO approval provided by telephone, if applicable. Electronic approval via e-mail are valid and considered also written approval as long as reference to associated PO is provided in the same e-mail. 

We accept cash, checks, major credit cards and PayPal. We reserve the right to reject any order or purchase at any time. Returned checks: $35.00 will be charged for returned checks. 
If Your initial payment authorization is later revoked, Your related product or service PO(s) will be terminated. Contact us if You believe Your order was terminated in error.

Shipping 
If prepaid shipping is selected, shipping, handling, and packaging charges must be prepaid and will be added to the invoice. Regardless of the method of shipping, any extra charges for services requested by you, i.e., special routing, inside delivery, or pre-delivery notification (in the case of prepaid shipping) must be paid by you, and will be added to the shipping charges at order confirmation.

Refused Shipments

If delivery of a shipment is refused, You will be responsible for payment of all applicable freight charges, including return shipment charges. You may also be charged a re-stocking fee, not to exceed 25% of the total purchase price.

Customer Pick-Up 
If prepaid shipping is not selected as part of your order, by default,  you select the option to pick up products, at our Resource Center.

Receipt of Products 

You are the final inspector. Please confirm that your order is received without damage. Any deviation should be noted upon the carrier's bill of lading for damage and/or shortage. If you have questions or concerns, please contact customer service at (727) 240-1133, or email us at info@embroidme-clearwater.com

Damages & Freight Claims: 

Each order is carefully packed and inspected before it leaves our facilities, and the responsibility for its safe delivery is assumed by either You or the carrier, as applicable, upon its acceptance of the shipment. Whether EmbroidMe Clearwater Co. has contracted with a carrier for delivery to You (in the event You elect prepaid shipping) or provided product for pick-up by Your designated carrier (in the event You elect freight collect or third party shipping) or made available to You for pick-up (in the event You elect customer pick-up), EmbroidMe Clearwater Co.’s responsibility for safe delivery of the products and merchandise ceases when shipments are received by You or the carrier, as applicable. 

Therefore, for the protection of all parties it is important that upon receipt of Your order, You thoroughly inspect Your order and confirm that it is received in full and without damage. Along with the order, You will receive a packing list detailing all the products included in Your order. You must check Your order against this packing list to confirm that all pieces have been received (note: If the packing list is missing from Your order this must also be noted upon the carrier’s delivery receipt). 

You should examine the cartons/boxes for any visible signs of damage, such as holes, re-sealed packaging, staining or wetness etc. After You have inspected Your order, You may then be required to sign for the shipment to confirm that Your order has been delivered complete and in good condition. This discharges the freight company/carrier/ shipper from any responsibility (note: in certain circumstances damage that was not readily visible may be accepted by the carrier as a “concealed damage” claim-see below). Any deviation in your order must be called to the attention of the carrier as required by the carrier (for example, while the driver is present) and properly noted upon the carrier's delivery receipt for damage and/or shortage. The same must then be reported to EmbroidMe Clearwater Co. customer service at (727) 240-1133 as soon as possible within 24 hours, but in no event later than 15 days of receipt.

Replacement. Solely in the event that You elect the Prepaid Shipping option, any shortage noted on the carrier’s delivery receipt will be replaced at no additional charge, including freight costs for return or replacement, provided the notification is received within 15 days. You must provide EmbroidMe Clearwater Co. with a copy of the delivery receipt noting the damage or shortfall, along with a letter stating whether You would like replacement or credit. Again, if the delivery receipt is not properly notated, there is no recourse with the carrier and thus no reshipment, nor reimbursement. All damaged products plus packing materials must be kept in the general location of delivery until a damage inspection has been made by the delivering carrier. Do not dispose of any cartons or packaging until all discrepancies/variations have been addressed by the carrier or EmbroidMe Clearwater Co., as applicable. If You are not the person receiving the product, You must give instructions to the person in charge of receiving the order to comply with these requirements. Failure to perform any of these conditions may cause additional charges for returns or replacements to be incurred. In the event that You elect any other shipping method other than prepaid shipping, unless otherwise specifically agreed with EmbroidMe Clearwater Co., Your only recourse shall be directly with Your designated carrier, and EmbroidMe Clearwater Co. shall not be required to reship or reimburse You for any damaged or missing products.

Concealed Damage. In the event concealed damage is found, it must be reported to EmbroidMe Clearwater Co. as soon as possible within 24 hours of Your receipt in order for EmbroidMe Clearwater Co. to be able to meet the deadline imposed by the carriers. The responsibility to inspect Your order and notify EmbroidMe Clearwater Co. is upon You, the Buyer, and failure to do so will result in EmbroidMe Clearwater Co. being unable to in turn file a claim with the carrier and comply with trucking rules and regulations. EmbroidMe Clearwater Co. will investigate any concealed damage claim as promptly as possible. Any damage, including concealed damage, which is not notated upon the delivery receipt, may be subject to additional charges for replacement. 

Please remember that the procedures described in the “Damages & Freight Claims”, “Replacement” and “Concealed Damages” sections must be followed in the event You elect prepaid shipping in order for You to be entitled to reshipment or reimbursement, as applicable, from EmbroidMe Clearwater Co.. While they may be helpful procedures for You to follow in the event You elect another shipping method, You should consult with Your designated carrier to determine the procedures You should follow to ensure timely and safe receipt of Your products and prompt resolution of any claims in the event of lost or damaged products.

Pricing
When You purchase a product or service, the price will be made clear during the order process as part of our quotation process, according to current and related Pricing Sheet, and any applicable additional charges. You agree to pay the price that is stated at the time of Your order, as well as any applicable taxes. 

Any discount eligibility is determined at the time of the order. Discounts cannot be applied retroactively.

EmbroidMe Clearwater Co. reserves the right to change prices and fees at any time. We will notify You in advance if the regular rate of a product changes from what was stated at the time of Your order. You will have the opportunity to accept the new price or cancel Your order from that point forward.

Applicable taxes may vary. We are not able to notify You in advance of changes in applicable taxes. 

If a stated price is determined by us in our sole discretion to be in error, we are not under any obligation to offer You the product at that price. We will notify You of the error and give You the opportunity to cancel Your order and obtain a refund if payment has already been made.

Unpaid Charges
If Your credit card expires or Your payment method is otherwise invalid, Your PO will not automatically be terminated. You will remain responsible for all charges.

You will be responsible for all costs we incur in connection with the collection of unpaid amounts, including court costs, attorneys' fees, collection agency fees and any other associated costs.

Accounting errors
If You believe that we have charged Your Account in error, You must submit a written request in English by contacting our customer services within 90 days after the date the error first appears on Your Account History or within 120 days after the error occurred, whichever is the earlier.

Unauthorized Purchase in Online Store
If Your online username and passcode required for purchases online is stolen or if You become aware of unauthorized use of our services You must notify us immediately to suspend the services. You are responsible for all charges to Your account with us until the unauthorized purchase in online store is requested to be suspended in writing by You, unauthorized purchase in online store. We have the right to change Your PIN and account name at any time in our sole discretion and without notice. 

Purchases cannot be canceled or refunded. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.

Indemnity

You agree to indemnify and hold EmbroidMe Clearwater Co. and its business units, affiliates, officers, agents or other partners, and employees, harmless from any claim or demand, including without limitation attorneys' fees, made by any third party due to or arising out of Your (a) use of the Web site or the EmbroidMe Clearwater Co. products and/or services including without limitation posting and submitting of any material, (b) connection to the Web site or the EmbroidMe Clearwater Co. products and/services, (c) violation of the Terms of Sale, or (d) violation of any rights of another person or entity. 

No Unlawful or Prohibited Use

You expressly acknowledge and agree to use any EmbroidMe Clearwater Co. product and/or service solely for lawful purposes. 

If you would like to communicate with EmbroidMe Clearwater Co. regarding questions, comments or concerns about this terms, please direct such communication to the EmbroidMe Clearwater Co. Resource Center:

By mail: 
EmbroidMe Clearwater Co.

26248 US Highway 19 N
Clearwater, FL 33761

By e-mail:  info@embroidme-clearwater.com






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